Return & Cancellation Policy

Last updated:

Service-Based Business

Peacefullight provides seasonal site maintenance services rather than physical products. As such, traditional return policies do not apply. However, we are committed to your satisfaction and have established the following policies for service cancellations and adjustments.

Service Quality Commitment

We are committed to the quality of our fall, winter, and spring maintenance services. If you have concerns with any service performed, please contact us within 48 hours of service completion. We will review your concerns and work to address them appropriately.

• Review your concerns promptly
• Inspect the work if necessary
• Evaluate options for addressing any issues
• Provide appropriate solutions based on review

Seasonal Contract Cancellation

For seasonal maintenance contracts:

• Before Season Start: Full refund if cancelled at least 14 days before the season begins
• Within First 30 Days: Pro-rated refund minus a $50 administrative fee
• After 30 Days: Pro-rated refund based on services already provided
• Mid-Season: No refund for services already rendered; unused portion may be credited

Individual Service Cancellation

For one-time or individual maintenance services:

• More than 48 hours notice: Full refund of any prepayment
• 24-48 hours notice: 50% refund or full credit toward future service
• Less than 24 hours notice: No refund; service may be rescheduled once
• No-show: Full charge applies with no refund

Weather-Related Adjustments

Seasonal maintenance is subject to weather conditions. If we must postpone or cancel a scheduled service due to weather:

• Services will be rescheduled at no additional charge
• For ongoing contracts, services will be performed as conditions permit
• No refunds are provided for weather delays within seasonal contracts

Emergency Service Cancellation

Emergency snow removal and ice management services:

• Once dispatched, emergency services are non-refundable
• Cancellation before dispatch: Full refund
• Cancellation after crew arrival: Minimum service charge applies

How to Request Cancellation or Refund

To cancel a service or request a refund:

• Contact us by phone at +1 416-868-6937
• Email us at supportuse@peacefullight.world
• Include your contract number and reason for cancellation

Refunds are processed within 10 business days using the original payment method.

Disputes

If you disagree with a refund decision, please contact our customer service team. We will review your case and work toward a fair resolution. Unresolved disputes may be referred to appropriate consumer protection agencies.

Contact Us

For questions about this policy or to discuss your specific situation:

Peacefullight
290 Bremner Blvd, Toronto, ON
Email: supportuse@peacefullight.world
Phone: +1 416-868-6937